related links

Question	Answer
Who do I call when my student is sick?	If you student becomes ill, a duty of care applies, please assist your student to the local doctor or hospital. The school that your student is attending should be notified. All students travelling to Australia have Health Insurance. Our office does not need to be notified of any illness unless it is of serious nature and Parents need to be contacted.
What do I do if my student has not come home for dinner and has made no contact?	If you student has not contacted you and told you of their whereabouts, then there is nothing you can do until the student arrives home. We would ask of you to explain to the student that it is a sign of respect and courtesy to advise you if they are not coming home for dinner – students must learn this simple rule that applies to homestay accommodation.
Who do I call if my student has not arrived at the expected time?	Please call our office 03 9670 3133 or our afterhours number on 0414 418 377 – if this call is not answered please leave a message and the situation will be attended to along with a return call, please always leave your return number.
What do I do if my Internet bill has exceeded monthly cost?	All students are notified via mail, how to obtain their own internet. Please encourage your student to buy their own internet, subsequently all students are responsible for their own bills. Please discuss with your student ASAP regarding your usage plan with your provider, if usage exceeds it limits then the student is responsible for paying the extra costs. If you need students agent to be involved in this matter to resolve then please call our office on 03 9670 3133
What happens if my student leaves before the minimum booking?	Student must have valid reasons for leaving. If students have to travel home due to personal reasons, then we would strongly advise for you to consider the circumstances and refund the student an agreeable amount. If the student leaves with no communication no refund is given. If student does not arrive on due date without any communication, one week accommodation is payable to homestay host.
Is my student eligible for concession on our public transport system?	International students do not qualify for Student Concession. Please refer to your state’s public transport website.
What if something is broken or damaged in my home?	We would hope the student would offer to pay for the damage. If the student has left your property and you have discovered damage or broken items, Please call our office during office hours on 03 9670 3133 to discuss. We will ask you to send a written letter stating the facts of the damage/broken item and a photo’s if possible and the cost of repair or replacement.
What if my student wishes to extend their stay?	Please discuss with your student their intentions once they have settled into your home. If you are happy to continue to provide homestay to your student, you should offer an extension of homestay directly to them. If both parties decide to continue on with homestay, please direct the student to come to our office to continue on with their payments or the student can pay you directly the gross amount and forward to us the $10 per week commission. Contact our office to discuss banking details.
When will I be paid for hosting student?	All hosts are paid with 7 to 10 days after arrival. If you have an extreme circumstance regarding an earlier payment, contact our office during office hours on 03 9670 3133
What should I do when my student arrives	You must confirm the arrival of your student back to our office. Please refer to our Live & Learn Booklet www.homestaydirect.com.au
What if I cannot take my student to and from school on first day ?	You must arrange to show your student the local area of transport and how to buy a ticket. We do require you to take student or have someone responsible show them how to get to and from their school. Please put yourself in same position! We have many students lost on their first day and this is very upsetting for all involved. We suggest you show them either the day before, night before or on the weekend.
What if I cannot be home for student arrival	You must organise somebody to be at your home to meet the arrival of the student, ask your neighbour, friend or a family member. Or arrange a key and note for the student.